support@naijahook.com
Best for detailed issues — include your username, what happened, and screenshots if you can.
Email Support
Support
We’re here to help
App bugs, account issues, payments, or something that doesn’t feel right — reach official NaijaHook Support.
Chat with Support
Open Settings → Help & Support and message @naijahook_support — official NaijaHook Support.
Get the app
In-app help
Message Support directly
Same encrypted chat experience — but with the official NaijaHook Support account. No daily chat limit when you message us.
- Settings → Help & Support
- Chat with @naijahook_support
- Or email anytime if you’re locked out
What we help with
Common topics
Tell us which one applies — it helps us reply faster.
App trouble
Crashes, login problems, slow screens, or something that won’t load.
Account
Profile, verification, suspension questions, or access issues.
Payments & Premium
Charges, plan status, or Premium not unlocking after payment.
Another user
Harassment, scams, fake profiles — report in-app and tell us their username.
Safety
Anything that doesn’t feel right. Block & report first, then contact us.
Your data
Access or erase your data from Settings → Your data — or ask Support.
Faster replies
What to include
A clear message gets you help sooner. Privacy and data questions go to support@naijahook.com.
- Your NaijaHook username
- What you tried already
- Their username (if reporting someone)
- Screenshots when possible
FAQ
Quick answers
Short answers — email us if you need more.
How do I contact Support in the app?
Go to Settings → Help & Support and chat with @naijahook_support. That’s the official NaijaHook Support account.
I paid for Premium but it’s not active
Email us with your username and payment details (or a Paystack receipt). We’ll check and restore access if the payment went through.
How do I block or report someone?
Open their profile or chat and use Block / Report. Categories include fake profile, harassment, scam, threats, inappropriate content, and underage. Then message Support if you need follow-up.
How do I delete my account?
In the app: Settings → Your data (NDPA) → Delete account. Full steps are on our Delete account page. That deactivates your profile and requests erasure under the NDPA. See also our Privacy policy.
My account was suspended
If you think it was a mistake, email support@naijahook.com with your username and what happened. We’ll review it.
Where are meetup safety tips?
See our Safety page — public meetups, telling a friend, and spotting money scams.
Need safety guidance?
Meetup tips, verification, encrypted chats, and block & report — all in one place.
Read safety tipsStill stuck?
Email us anytime — we reply as fast as we can.